Return & Refund Policy

Effective Date: [February 2026]

At ShoesVibe, we want you to be 100% satisfied with your purchase. If you are not happy with your order, this Return & Refund Policy explains how you can return items and request a refund.

1. Return Eligibility

You can return products if they meet the following conditions:

The product is unused, in the original packaging, and in the same condition as received.
Return request is made within 7 days of delivery.
Proof of purchase (order number or invoice) is provided.

⚠️ Items that cannot be returned:

Shoes worn outside
Damaged due to misuse
Clearance or final sale items

2. How to Request a Return

Contact our support team at:
📧 support@shoesvibe.com
📞 +880 XXX XXX XXX
Provide your order number, reason for return, and photos if applicable.
Our team will review and approve your request within 24–48 hours.

3. Return Shipping

Customers are responsible for return shipping unless the item is defective or wrong.
Please use a reliable courier and provide a tracking number.
We recommend using a secure packaging method to avoid damage during transit.

4. Refund Process

Once your returned product is received and inspected:

Refunds will be processed to your original payment method.
Refunds typically take 5–7 business days depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

Exchanges for a different size or color are possible if stock is available.
Contact our support team with your request.
Additional shipping costs may apply for exchanges.

6. Defective or Wrong Items

If you receive a defective or incorrect product, contact us immediately.
We will arrange a free replacement or full refund.

7. Contact Us

For any questions or assistance regarding returns and refunds:

📧 Email: support@shoesvibe.com
📞 Phone: +88 017 5108 3489